MOST FREQUENTLY ASKED QUESTIONS
Q: I've reviewed the website and I think I would like to move forward with therapy. What do I do next?
A: Contact me to schedule your complementary 15 minute phone consultation. This is not a session, rather it provides you an opportunity to ask questions and determine if you want to move forward with scheduling an appointment. You can reach me at (209) 480-4887 or via email at: firstname.lastname@example.org. Please provide me with your name, number and available times that you can talk. I will make sure to respond within 48 hours.
Q: Will our sessions be confidential?
A: All information disclosed in our sessions will be completely confidential. There are only three instances that will permit me to break our confidentiality:
1) If you pose a threat to yourself or others
2) If I learn that an elderly person, child or disabled individual is being abused and
3) If I receive a court order from a judge requesting to provide necessary information
These instances are guided by the laws and profession.
Q: How many sessions will I need?
A: At the end of our first session, the "intake session," we will work together to determine the frequency and duration of sessions based on your specific needs and goals. Ideally, I often meet with clients on a weekly basis during the beginning of treatment, as they progress towards their goals. As progress continues, then sessions usually occur every other week or on a monthly basis. However, this all depends on the person, the issues and goals that are being addressed, and/or the person's life circumstances (for example the person's financial situation or schedule) . The frequency of sessions are determined based on all these factors. In some cases, sessions may occur once a week, twice a month or once a month. Therapy can be brief from several weeks to a few months or for a longer duration of time anywhere from months to years.
Q: Do you accept insurance?
A: No, I do not accept insurance. However, it may be possible that your insurance offers coverage for 'out of network providers.' I can provide you with a bill to submit to your insurance company for reimbursement. I highly recommend that you contact your insurance company prior to your first visit in order to confirm that you will be reimbursed by your insurance.
When contacting your insurance company, you may want to consider asking these questions:
Does my health insurance policy have a mental health or behavioral health benefit?
Does my policy cover a non-participating (out of network) Licensed Clinical Social Worker? If so, what percentage is covered? What would be my out-of-pocket cost?
What is my annual deductible? Has it been met for this calendar year?
Are my medical and mental health/behavioral health deductibles separate?
During the calendar year, how many sessions does my policy cover?
Are there any diagnostic restrictions for coverage? Are some diagnoses covered and others are not?
What paperwork or forms do I need to submit for sessions to be covered?
In order to make an informed decision about using your insurance to pay for therapy services, it is important that you know the following information:
Your insurance company will require a mental health diagnosis, which will become permanent on your medical records. This not only compromises your privacy and confidentiality, it may affect your future eligibility and cost if you wish to make a change in your insurance.
Your insurance company may allow a limited number of sessions for you, ask your insurance company how many sessions are covered. This may or may not be a sufficient amount of sessions, depending on your goals and other factors.
Q: What can I expect from our first session?
A: Our first session will be the "intake session." The intake session will involve me reviewing paperwork with you and if agreed upon, you will be completing documents. I will also be completing the intake assessment with you, which will involve me asking questions in order to gain a greater understanding of your situation, issues, concerns and goals for treatment. .
Q: What if I am unable to make it to our scheduled appointment and need to cancel? What do I do?
A: If you are unable to make it to your scheduled appointment and need to cancel, please do so by calling me within 24 hours in advance of your appointment. Otherwise, if you do not cancel within 24 hours of your scheduled appointment, you will be charged the No Show fee. The No Show fee is equivalent to the Fee for the scheduled session.
Q: What if I have an emergency and need immediate help?
A: I usually check my messages and will return calls within 24 to 48 hours. If you feel you have an emergency or are Suicidal or Homicidal, please call 9-1-1 or go to the nearest emergency room for assistance.
If you need to speak with someone immediately, please call 9-1-1 or the following agencies:
24 Hour Crisis Line:
Contra Costa Crisis Center at 1-800-833-2900
Crisis Support Services of Alameda County at 1-800-273-8255
National Suicide Prevention Lifeline at 1-800-273-8255